WideOps used Google Cloud’s Vertex AI platform to create the initial framework solution based on Google’s Gemini 1.5 Pro Gen AI LLM for Attending’s multiple use cases: a website chatbot, a technical support agent and an order-management agent.

The Challenge

Attending is a forward-looking digital-native company seeking a way to further automate their services to provide their customers with fast and helpful information and support. Their challenge was finding the right Gen AI solution that supports natural language analyzing and decision-making.

The Solution

WideOps created an integration built on Gemini 1.5 Pro models that queries the company’s data to provide relevant and accurate information about the company’s prices and offerings. This will later be the foundation for a customer support Gen AI chatbot as well.

The Result

WideOps’ framework was able to retrieve and present correct data based on the user’s input and previous conversations, providing a framework for a useful Gen AI agent.

“I turned to Google and WideOps to streamline our technical support & sales processes. Thanks to them, we were able to leverage our WhatsApp customer interactions to create a smart chatbot that communicates using our specific language. The WideOps team is professional, personable, and the entire work process was an exceptional experience, exceeding my expectations.”  

— Yaniv Tveria, CEO