Training & Customer Operations Coordinator

Job Details

We are seeking a Training & Customer Operations Coordinator to join our team in a key role that involves coordinating and managing training activities, providing support to clients, handling operational and logistical aspects, and continuously improving the learner and customer experience.
This position requires strong organizational skills, excellent interpersonal communication, and a high level of service orientation.

Responsibilities

  • Coordinate and manage workshops, training sessions, and courses – both in-person and online.
  • Handle participant registration, attendance tracking, and ongoing post-training follow-up.
  • Oversee all logistical aspects of training activities – including venues, equipment, suppliers, catering, and more.
  • Provide ongoing support to instructors and participants to ensure smooth execution of sessions.
  • Onboard new clients and maintain ongoing communication and support for existing ones.
  • Monitor service KPIs , track customer satisfaction, and identify opportunities for process improvement.
  • Operate and maintain CRM systems and related operational tools.

What We Offer:

  • Opportunity to work with a leading technology company.
  • Dynamic and supportive work environment.
  • Opportunities for professional growth and development.


Additional Info:

  • Proven experience in coordinating training sessions and/or customer operations – required
  • Strong organizational skills with attention to detail and ability to multitask.
  • Ability to work independently and manage multiple projects simultaneously
  • Excellent communication skills and a strong customer service mindset
  • Experience with CRM systems.
  • High-level proficiency in English (reading, writing, and speaking).

Job Status: Open

Job Sectors: Training

Job Type: Full Time

Regions: Haifa | Israel

Location: MATAM Advanced Technology Center

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