Support Team Lead

Job Details

At WideOps, our dedicated team of cloud experts is committed to providing solution-driven technology to streamline business efficiency.
We leverage our experience as a Google Cloud Premier Partner to offer 360° support for businesses of any scale.
By providing clients with top-tier resources, architecture, and expertise, our team strives to build meaningful partnerships that ensure client success and growth.

We’re looking for a talented technical support lead to join our team.
Help us continue our rapid growth, and maintain streamlined Cloud-Based Solutions for our customers.
As a part of our team, you’ll work closely with DevOps and R&D team leaders.
You’ll lead the management of all customer-related technical support matters and consulting, including managing tickets.


  • Managing the division’s support team, building and mentoring the team members while driving their professional development.
  • Lead members of the Technical Support team, including day-to-day management and professional development. 
  • Be the main expert and focal point of our cloud technologies and platforms
  • Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders
  • Prioritize and manage multiple issues from customers on our products and platform, simultaneously
  • Communicate with customers and internal stakeholders and ensure that they are well informed of the progress and plan


  • 2+  years of experience in Technical Support or similar function
  • Being a committed team player that can help lead others through challenging customer issues
  • 3 years of hands-on Linux administration experience.
  • 3 years of hands-on Windows administration experience.
  • Strong understanding of networking concepts.
  • Strong Knowledge of Bash scripting or Python.
  • An extensive experience with B2B support.
  • Excellent English writing and communication skills with attention to detail

Experience with the following:

  • Apache\Nginx\IIS configuration
  • Strong understanding of SQL concepts.
  • Jenkins\Chef configuration.

Nice to have:

  • MySQL\Postgres deployment and advanced configuration. 
  • MSSQL deployment and management.
  • Public Cloud: AWS\GCP\Azure –  is a big pro.

Additional Info:

  • Only short-listed candidates will be contacted. Confidentiality of all applications is assured!

Job Status: Open

Job Sectors: Development

Job Type: Full Time

Regions: Haifa | Israel

Location: MATAM, Advance Technology Center Building 30 Haifa, Israel

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